FAQ

Account Access

How can I print out my statements online? When can I print them out?

For eStatements, log into your account with CU-online and then click on the "self-service" tab. Click on "eStatements" and select the range you wish to print out. Remember, statements can only be printed out for the prior month. Statements for current months are not produced until the month ends. If you don't see any statements make sure you're opted in to receive eStatements.

Do you have other branches?

We do not have other physical branches, but we are part of the CO-OP Network. This provides our members with access to over 30,000 different ATM machines, which, includes 7-Eleven ATMs and Walgreens ATMs. All surcharge free!

Does WHFCU have an app?

As your credit union, we strive to make life easy for you! We conveniently have an app (Touch Banking) that allows you to do some banking on the go. Use this free service to perform transactions on your account 24 hours a day, 7 days a week, using your Android or iPhone. Before you download the App please make sure you're enrolled in CU-Online and have your user ID and security code (password) handy. Click here for easy to follow instructions.

What is your routing number?

For electronic (ACH) debits and credits the ABA routing number is 321171980.

How do I log into online banking?

Go to our homepage and on the left circle click on "sign up here" and follow the instructions. Otherwise, simply enter your member number (7-digit account number) in the Logon ID box, click on "Go" and follow prompts.

How do I reset my online banking password?

To get a temporary security code, click on the "Forgot Security Code" option on the Login screen or call the credit union for assistance.

How Do I sign up for Direct Deposit?

To initiate Direct Deposit to your Checking Account, you will need our Routing/ABA number (321171980) and your MICR number from one of your checks. If you don't have a checking account with us you may just give your payroll department the 7 digit account number and indicate to credit your savings account.

If you work for John Muir Medical Center and would like to sign up for Direct Deposit, please use this form to sign up. You may also login to the John Muir Payroll system for employees and to start or change payroll deduction.

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