We understand the time you have available for managing your finances is limited. With security, convenience and simplicity in mind, we have several services to make accessing and managing your account fast, safe and easy.
When you need to get information about your account or perform transactions, simply pick up the telephone. Using Phone Banking, you can perform the same transactions you can do online but from any touch-tone telephone.
To sign up call 925-524-5000 option 5 or toll free (833) 201-4450.
Your VISA Card account information is available through our partner, eZCardInfo. eZCardInfo is a Web-based application that allows you to view statements, review information and make payments on the enrolled credit card(s). You can see personal information, including your name and billing address. Credit card account information is also provided, including your credit limit, payment due, current transactions and up to 12 months of credit card statements.
How Do I Sign Up for eZCardInfo?
You need to have access to the Internet and a valid e-mail address. Your computer must have an operating system and web browser that is supported by this service. When you sign up, we will ask you for your WHFCU credit card account number, your card expiration date, the last four digits of your phone number, the first five digits of your ZIP code, the last four digits of your Social Security Number and your mother's maiden name.
Make your entries without dashes or spaces and continue to follow the sign up instructions on the screen to complete your enrollment. When you have completed enrollment and agreed to the Terms and Conditions, you will be able to view your most recent statement and make online payments.
Our VISA Card Rewards program is offered to you via ScoreCard Rewards. ScoreCard Rewards is a rewards program offering Points for qualifying purchases. Points can be redeemed for a variety of items, such as merchandise, airfare, hotels, travel packages, and more (each, an "award").
Signing Up is Easy!
On your first visit to our site, you will need to set up your profile with a username and password. You will also be asked to set up some security questions and answers for password retrieval. Once you create your profile you will log in with your username and password. You may browse the rewards site by clicking on the "Browse Catalog" link from the log in page. Point balance and redemption capabilities are not available in the browse feature of the site.
How Do I Earn Points?
Simply use your ScoreCard Rewards participating card, each a "rewards card", for your purchases. You will earn Points based on your qualifying net purchases (purchases minus returns and/or other related credits). You will earn Points as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding). You do not earn Points for cash advances, balance transfers, unauthorized or fraudulent charges or for fees of any kind on your card account. Credits to your Account (such as for returns of purchases) will reduce the Points available in your account.
Point balances are always available online or you may call Award Headquarters at (800) 854-0790 to verify your balance. For more information, please contact Award Headquarters or you can download the complete program FAQ.
There's an easy way to find an ATM wherever you are! Just use COOP's Text Me an ATM service and the results are delivered right to your phone!
All you have to do is text a street address or zip code or "City State" to 692667 (my coop) to find the closest CO-OP ATM locations.
If you have any questions about this service or need personal assistance, call 888-SITE-CO-OP (888-748-3266) to find a location by telephone.